Shipping policy

1. Order Processing

Orders are processed on business days (Monday – Friday, excluding Canadian public holidays).

• Processing Time: We require 2 to 3 business days to prepare and pack your order before it ships.

• Confirmation: Once processed, you will receive a shipping confirmation email. If you selected a tracked shipping option at checkout, this email will include your tracking number.

2. Shipping Rates

Shipping rates are calculated in real time at checkout based on your delivery address, package weight, and selected shipping option. No flat rates or free shipping thresholds apply.

3. Carriers

We ship using Canada Post and Purolator. In some cases, orders may be fulfilled by an equivalent carrier at our discretion. If a different carrier is used, the service level will be equivalent to what was selected at checkout.

Note on PO Boxes: We can ship to PO Boxes via Canada Post only. Purolator does not deliver to PO Boxes. If you have a PO Box address, please ensure you select a Canada Post option at checkout.

4. Delivery Estimates

Estimated delivery times are provided by the carrier at checkout. These estimates are not guaranteed and may vary due to factors outside our control, including carrier delays, customs processing, weather conditions, or high-volume periods.

• We are not responsible for carrier-related delays once an order has been dispatched.

5. Tracking Options

At checkout, you can explicitly choose between tracked and untracked shipping options:

• Tracked Shipping: You will receive a tracking number by email once your order has shipped, which you can use directly on the carrier's website to follow your package in real time.

• Untracked Shipping: If you select an option without tracking, no tracking number will be provided or generated at any point during or after the delivery process.

6. Shipping Destinations

We ship worldwide from Canada. Available shipping destinations and carrier options will be displayed in real time at checkout based on your address.

7. Customs, Duties & Import Taxes

INTERNATIONAL ORDERS: We ship from CANADA 🍁 to the rest of the world. Customs DUTIES and/or import TAXES are NOT INCLUDED in your order total or shipping fees, and must be paid at the time of delivery.

• Additional Charges: Please note that additional courier brokerage and customs charges will apply, typically ranging from $15 to $60 or more, depending on the regulations of each country.

• Payment Collection: The courier service will contact you directly regarding this additional payment prior to or at the time of delivery.

• Transparency & Notices: To ensure full transparency, notices regarding international customs and duties are a permanent feature across our store—prominently disclosed in our FAQs across the website, within the 'Delivery and Returns' section on every product page, and via a warning message in the shopping cart prior to checkout.

• Refused or Returned Packages: Except as otherwise required by applicable local law, if an order is refused at customs, abandoned, or returned to us due to unpaid duties, we will not issue a refund for the original shipping cost, and any return costs incurred will be the customer's responsibility.

8. Shipping Address

Please verify your shipping address before completing your order. We are not responsible for orders shipped to an incorrectly entered address. If you notice an error, contact us at hello@camille-moore.com immediately.

• We cannot guarantee address changes once an order has been processed.

9. Contact

Third Eye Insights Inc. (Camille Moore)

Email: hello@camille-moore.com

Availability: Monday – Friday, 9:00 AM – 5:00 PM EST