Refund policy

Last updated: June 1, 2026

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1. All Sales Final All purchases made at store.camille-moore.com are final. Except as explicitly outlined in Section 6 for specific international jurisdictions, we do not accept returns, exchanges, or cancellations once an order has been placed. Please review your order carefully before completing your purchase.

2. Damaged or Defective Items If your item arrives damaged or defective, we will make it right. To submit a claim:

  • Email hello@camille-moore.com within 7 days of delivery

  • Include your order number and at least two clear photos showing the damage or defect

  • We will respond within 2–3 business days with next steps

Approved claims will be resolved with either a replacement or a full refund to your original payment method, at our discretion. Claims submitted after 7 days of delivery will not be accepted.

3. Wrong Item Received If you receive an item that does not match your order, contact us at hello@camille-moore.com within 7 days of delivery with your order number and a photo. We will send the correct item at no additional cost.

4. Lost or Undelivered Orders If your tracking shows delivered but you have not received your package, contact us within 7 days of the delivery date and we will investigate with the carrier. If confirmed lost, a replacement or full refund will be issued.

5. Return Shipping and Refund Processing Except where otherwise required by applicable local law (such as the statutory rights outlined in Section 6), in any exceptional case where a physical return is authorized or granted as a one-time waiver:

  • Return Shipping: Return shipping costs are the sole responsibility of the customer.

  • Original Shipping: Original shipping fees paid at the time of purchase are strictly non-refundable.

  • Refund Processing: A refund for the product will only be issued after the item has physically arrived back and been inspected and processed at our warehouse.

6. Geographic Scope and International Consumer Rights This policy applies to all orders shipped worldwide from Canada. However, we recognize and respect that consumers in certain international jurisdictions have specific statutory cancellation rights:

  • European Union (EU), European Economic Area (EEA), and United Kingdom (UK): Residents of the EU, EEA, and UK have a statutory right to withdraw from or cancel their purchase within 14 days of receiving their physical order, for any reason. To exercise this right, you must notify us via email at hello@camille-moore.com within 14 days of delivery. Upon exercising this right, you will receive a refund for the product and the original standard shipping fee once the item is returned. Please note that the direct cost of returning the item to our facility in Canada is the sole responsibility of the customer.

  • Rest of the World (including Canada and the United States): For all purchases made outside the EU, EEA, and UK, our "All Sales Final" policy applies strictly as stated in Section 1.

7. Contact Third Eye Insights Inc. (Camille Moore) hello@camille-moore.com Monday – Friday, 9:00 AM – 5:00 PM EST